Terms & Conditions
- GeminiRed Creations accepts PayPal, Square and Credit Cards. All transactions are handled via a secure payment platform. You do not need a PayPal or Square account to use their secure payment portal.
- Payment must be received, and cleared the system, prior to shipment/delivery.
- Refunds are not available for custom orders
- FREE shipping within the U.S. (only) for all orders $50.00 and above (towels $75.00 and above). International shipping available (at a fee) upon request.
- Enter your zip code and click ‘Calculate Shipping’ to calculate the best rate for your order. *See special notes about shipping below for more information that may be helpful to your specific order.
- I use recycled mailing envelopes and boxes whenever possible to limit the amount passed along to customers for handling/packaging, and to be more earth conscious. I appreciate your support of this method of shipping.
- Postage rates are calculated using the weight of each item and a direct connection with the USPS rates. There is an additional 1.25% added to the USPS postage amount to cover processing and handling as well as packaging and shipping supplies.
- If the postage does not look like it is calculating properly – please send a message so I can ensure you are not overcharged.
- Items that are ready and available for shipping will ship via USPS within 3-5 business days of received order unless otherwise stated in the item listing. Priority shipping within the U.S. is typically 2-3 business days.
- If you choose first class shipping, please be aware that it is not guaranteed, and insurance is not available for lost or stolen packages.
- In accordance with the Terms of Service for PayPal and Square, orders must be shipped to the address on the order. Please ensure you have entered the correct address during checkout.
- You will receive an email notification as soon as your package is ready for shipment. NOTE: Orders processed after 2:00 pm ET will be shipped the next business day. *Saturday is not considered a business day.
Please double check your shipping option before checking out!
Special Notes about Shipping
- TOWEL PURCHASES: Towels do NOT fit in a Priority Padded Flat Rate envelope or Small Flat Rate Box.
- The Media Mail option is only available for paper products and books.
- Local delivery must be arranged in advance for customers in the Austell, GA (metro Atlanta) area. Delivery will be made at an agreed upon location within 15 miles of Austell, GA, and in a public location.
- Local delivery must be setup and completed within 15 business days or items will be donated to charity. It is the buyers responsibility to make arrangements to pick up his/her item(s) in a timely manner.
- UNDERPAYMENT OF SHIPPING COSTS: If you select an option that does not cover shipping you may receive notice that additional funds are needed before your package can ship.
- OVERPAYMENT OF SHIPPING COSTS: If you overpay for shipping by more than $1.00 a partial refund will be made to you.
- Items will not be shipped until payment is received (and cleared) in full.
- If you have any questions please contact me via email and I will respond as soon as possible.
- If you receive an item that is damaged, due to an error on behalf of GeminiRed Creations, it will be replaced for you at no charge and no additional shipping charges.
- If you purchase an item (NOT custom) and no longer want/need the item upon receipt, you may return it at your own expense. Customer will be responsible for using proper shipping methods to ensure prompt, safe delivery back to GeminiRed Creations.
- Custom orders are NOT eligible for returns, refunds or exchanges unless due to an error on behalf of GeminiRed Creations.
- Refunds will be made after item is received back in “new” condition.
- If you have any questions please contact me via email and I will respond as soon as possible during business days/hours.